What information do I collect about you?
I collect information about you when you set up an account at www.silverhare.uk or place an order for products or services. I also collect information when you choose to contact me via my website, by email, Social Media or telephone. In addition I collect information when you choose to receive my newsletter and/or participate in competitions. Website usage information is collected using cookies.
How will I use the information about you?
I collect information about you to process your order, manage your account and, if you agree, to email you about other products and services I think may be of interest to you. I also use the information to send you my newsletter if you have requested this.
I use your information collected from the website to personalise your repeat visits to the SilverHare.
I may share your information with logistics providers, such as Royal Mail, but only to allow the processing and delivery of your order.
I will not share your information for marketing purposes with companies outside SilverHare.
In processing your order, I may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
I would like to send you information about products and services from SilverHare which may be of interest to you, but this will only be done if you have provided your consent through the newsletter sign-up form on the SilverHare website or my SilverHare Facebook page at www.facebook.com/Silverhare.uk or added your name to a SilverHare marketing list at an event.
You have a right at any time to request that I no longer contact you for marketing purposes. If you have consented to receive marketing, you will have the option to opt out, via the unsubscribe link, each time you receive a newsletter and/or updates and will be able to change your marketing preferences at any time by emailing Gill@silverhare.uk
Access to your information and correction
You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me at the address at the end of this policy. I may make a small charge for this service.
I try to keep all personal information up to date and accurate. However, if any of your information is inaccurate you can ask me to correct or remove it. There is no charge for this.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However please be aware that some of the SilverHare website features may not function as a result.
I will not keep your information in a form that identifies you for longer than is necessary for the purposes described in this policy or as required to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 6 years, the time period UK tax law currently specifies for accounting purposes.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services outside the European Economic Area in order to carry out the purposes described in this policy. In such cases the third-party services used will have adopted the EU-US Privacy Shield.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK this is the Information Commissioners Office: https://www.ico.org.uk
How to contact me
Tel. 07786 323818
Last updated: 3rd October 2018