Shipping & Returns

Delivery

All SilverHare Jewellery items that are held in stock ready for dispatch are sent out within three working days. For all made-to-order items, and those not in stock, please refer to individual lead times on product pages.

I will always keep you informed of the progress of your order especially if there is likely to be any delay.

You will be emailed when your jewellery is dispatched. Please do contact me if you would like more information on current dispatch times.

Delivery Costs & Methods

UK, Channel Islands orders up to £100 – £2.85 2nd class; £3.20 1st class; Royal Mail Tracked 24 £5.00 (£6.00 if you have a Let’s Make Kit in your order)

UK & Channel Island orders over £100 free delivery

UK & channel Island orders up to £50 are sent by Royal  Mail  2nd or 1st class, depending on your choice.

UK & Channel Island orders above £50 are sent by Royal Mail Tracked 48.

Channel Island parcels require a customs form to be attached. Customers are responsible for all duties and customs charges.

Local Pick up – free

If you live locally (I’m in Breage, Helston) and would like to collect your order, please choose the free pick up option & I will email you once your order is ready to collect.

International orders up to £100.00 – CURRENTLY UNAVAILABLE DUE TO CUSTOMS ISSUES

Europe £10.50

Rest of World £11.50

International orders over £100.00 – CURRENTLY UNAVAILABLE TO DUE CUSTOMS ISSUES

Europe Free

Rest of World Free

 All non UK orders are sent via International Tracked Post

All international parcels require a customs form to be attached. Customers are responsible for all duties and customs charges.

Returns

I want you to be happy with your jewellery purchases. I take every possible care to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order. If you do not instantly fall in love with your jewellery then again please contact me within 14 calendar days to organise its return and a refund or replacement. Please do however note the following:

  • Jewellery must be returned within 28 calendar days of receipt.
  • Refunds will be processed within 7 calendar days of the return of the jewellery using the same method as you used to pay for your order.
  • Return postage costs can only be refunded if the item was faulty, damaged or the incorrect item was sent.
  • Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Tracked or Special Delivery service (UK). Any other method is at your own risk.
  • You are liable for any diminished value of the jewellery resulting from handling in any other way than what is necessary to establish its nature, characteristics and functioning while you are responsible for it. This includes when the jewellery is in transit back to me.
  • Bespoke or made to order items (i.e. those made to a requested size such as rings, or with personalisation, or made on commission) are not eligible for refund or exchange unless damaged.
  • No refunds can be given for gift certificates.
  • Please return your jewellery unworn and in its original condition and packaging
  • Exchanges (unless due to a fault or damage) will incur additional postage charges

SilverHare Jewellery

Breage

TR13 9PD

07786 323818 (‘

Delivery

All SilverHare Jewellery items that are held in stock ready for dispatch are sent out within three working days. For all made-to-order items, and those not in stock, please refer to individual lead times on product pages.

I will always keep you informed of the progress of your order especially if there is likely to be any delay.

You will be emailed when your jewellery is dispatched. Please do contact me if you would like more information on current dispatch times.

Delivery Costs & Methods

UK, Channel Islands orders up to £100 – £2.85 2nd class; £3.20 1st class; Royal Mail Tracked 24 £6.50 

UK & Channel Island orders over £100 free delivery

UK & channel Island orders up to £50 are sent by Royal  Mail  2nd or 1st class, depending on your choice.

UK & Channel Island orders above £50 are sent by Royal Mail Tracked 48.

Channel Island parcels require a customs form to be attached. Customers are responsible for all duties and customs charges.

Local Pick up – free

If you live locally (I’m in Breage, Helston) and would like to collect your order, please choose the free pick up option & I will email you once your order is ready to collect.

International orders up to £100.00 – CURRENTLY UNAVAILABLE DUE TO CUSTOMS ISSUES

Europe £10.50

Rest of World £11.50

International orders over £100.00 – 

Europe Free

Rest of World Free

 All non UK orders are sent via International Tracked Post

All international parcels require a customs form to be attached. Customers are responsible for all duties and customs charges.

Returns

I want you to be happy with your jewellery purchases. I take every possible care to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order. If you do not instantly fall in love with your jewellery then again please contact me within 14 calendar days to organise its return and a refund or replacement. Please do however note the following:

  • Jewellery must be returned within 28 calendar days of receipt.
  • Refunds will be processed within 7 calendar days of the return of the jewellery using the same method as you used to pay for your order.
  • Return postage costs can only be refunded if the item was faulty, damaged or the incorrect item was sent.
  • Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Tracked or Special Delivery service (UK). Any other method is at your own risk.
  • You are liable for any diminished value of the jewellery resulting from handling in any other way than what is necessary to establish its nature, characteristics and functioning while you are responsible for it. This includes when the jewellery is in transit back to me.
  • Bespoke or made to order items (i.e. those made to a requested size such as rings, or with personalisation, or made on commission) are not eligible for refund or exchange unless damaged.
  • No refunds can be given for gift certificates.
  • Please return your jewellery unworn and in its original condition and packaging
  • Exchanges (unless due to a fault or damage) will incur additional postage charges

SilverHare Jewellery

Breage

TR13 9PD

07786 323818 (

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